Terms and Conditions

 Please read carefully the terms and conditions outlined on this page. Any individual or corporation undertaking contractual business with ourselves assumes full acknowledgment of these terms, without exception.

 

DEFINITIONS

"Ritz Media" means the service provider.

The "Client" means the individual or corporation by whom the Booking is being made.

The "Booking" means the specific reservation of Ritz Media's services, for a particular event, to be held on a particular date, by the Client.

The "Date" means the specific day, reserved for Ritz Media's services, by the Client.

The "Services" means the actual presentation(s) and/or performances(s) delivered by Ritz Media.


EMAILS

When contacting Ritz Media via email, the email address to be used is “info@ritzmedia.com".


BOOKING PROCESS

Prior to booking, Ritz Media will provide the Client with a quote for the total cost of all services required.

A payment of either a deposit or the full booking fee is required in order to book the services of Ritz Media.

Payment of either the full booking fee or a deposit is indication the Client accepts the terms and conditions of this document and wishes to confirm the booking.

The specific date requested by the Client is not held by Ritz Media until the agreed booking fee or a deposit has been paid. Until such times the pertaining date is still available to other clients, without liability to the Client.

 

BOOKING FEES, DEPOSITS AND BALANCE PAYMENTS

The price of a deposit may vary.

In the event the event that a deposit price is not specified, the deposit price should be considered as 30% of the total cost of services.

The deposit paid by the Client is to secure Ritz Medias time on the agreed date and is non-refundable regardless of any circumstances.

Payment for the remaining balance should be made no later than 10 days prior to the booking date.

Ritz Media has the right to request full payment before commencing any services.

All payments are required in Pounds Sterling.

 

CANCELLATIONS AND CANCELLATION FEES

In the event that the Client has to cancel a Booking, the Client is required to notify Ritz Media, via email, immediately.

As a result of such, the Client will forfeit the deposit paid and additionally they will be liable to pay cancellation charges as follows:

i) Cancellation over 60 days prior to the Event Date: No Fee.

ii) Cancellation made 30-59 days prior to the Event Date: 50% of Total Invoice.

iii) Cancellation made less than 30 days prior to the Event Date: 100% of Total Invoice.

In the event Ritz Media has to cancel a Booking, Ritz Media shall have no further liability to the Client in relation to any part of the Contract.

 

MAKING CHANGES TO BOOKINGS & RESCHEDULING A BOOKING

In the event that the Client requests to make any changes to a Booking, the Client is required to notify Ritz Media, via email, immediately.

Acceptance of any changes or rescheduling of a booking is at the discretion of Ritz Media, may be subject to additional costs and may be subject to additional terms and conditions.

If the request is declined by Ritz Media and the booking is unable to proceed as previously agreed, the booking will be considered as being cancelled by the Client.

If the change requested is a date change, a rescheduling fee of £30 is due each time a booking is rescheduled. 

Bookings cannot be rescheduled to an unknown date. If a booking is to be rescheduled, a new date must be given at the point of requesting to reschedule the booking.

SERVICES

If in the unlikely event Ritz Media feels that they or their equipment is threatened or in danger in any way, Ritz Media has the right to leave the event without providing Services.

Ritz Media has the right to hand out promotional material on a Booking Date, unless specified otherwise by the Client.

Ritz Media has the right to record video or take photos at the booking and use any of these for promotional material or any other purpose.

Ritz Media will need to be at the venue prior to the event. The amount of time required may vary.

Ritz Media will require at least 1 parking space for the duration of the event for Ritz Medias vehicle. This parking space should be free from height restrictions, suitable for fast loading and unloading of equipment and provided without cost to Ritz Media. Any fees required to be paid for parking are the responsibility of the Client.

If any parking restrictions exist such as residents parking, pay and display, or time limits, the Client should advise Ritz Media of this prior to booking your event.

The safety of all guests is the sole responsibility of the policy holder, who must be 18 years or above.


LIABILITY


Ritz Media is takes the utmost care to ensure the safety of all event guests, Ritz Media will only use high quality products and follows strict hygiene routines.

Liability cannot be taken for reactions or injury sustained whilst attending an event or thereafter. All allergies, ailments, infestations or viruses of guests or clients, which may affect the event in any way, must be reported prior to the event date. Ritz Media cannot accept liability for actions outside of Ritz Media's control to include hazards/dangers within the home or chosen venue.


FAILURE OF THE CLIENT TO FULFIL CONTRACT

In the event that the Client fails to meet any of the terms and conditions laid out in this agreement, the booking will be considered as being cancelled by the Client.

Should this happen during the event, Ritz Media has the right to leave the event without providing Services.


FAILURE OF Ritz Media TO FULFIL CONTRACT

In the event that Ritz Media is unable to provide the agreed service, Ritz Media can choose to cancel the booking or endeavour to provide an alternative service to serve as a replacement if possible.

In situations where Ritz Media is unable to provide the agreed service through no direct fault of their own, a refund of all moneys shall be paid to the Client excluding the deposit. This can include events such as accidents, war, terrorism, mechanical failure of Ritz Media’s vehicle, being stopped/detained/arrested by police, dangerous or extreme weather conditions, earthquakes, government rules or restrictions, plagues/epidemics/pandemics, unforeseen loading or parking restrictions, road blockages or other transport restrictions or any force majeure or act of God event.

In the event Ritz Media is late or is unable to provide the agreed service due to a health-related issue or is otherwise the fault of Ritz Media, the deposit and all monies will be paid back to the Client or alternatively provide a partial service for a shorter time period. Should this occur, the booking fee will be reduced by the percentage of time lost. i.e. For a 2 hour booking where only 1 hour can be provided, 50% of the total booking fee would be due.

Following the cancellation of the booking, Ritz Media shall have no further liability to the Client in relation to any part of the Contract.